WinsorSlim Help
800-350-5409
9:00 AM to 6:00 PM Eastern Time Sunday-Friday
Customer Service is closed on Holidays
Write to:
Winsor Slim™ Customer Service
PO BOX 3556
Boulder, CO 80307-3556
Email:
CustomerService@WinsorSlim.com
Order Information:
Buy Securely Online – Click Here
Mail Check or Money Order to:
Winsor Slim™ Orders
PO Box 856
Dover, DE 19903-0875
Mari Winsor Slimming Pilates FAQs
The Mari Winsor Web Club FAQs
LIFEMAX FORMULA® FAQs
Mari Winsor Slimming Pilates™ DVD Club FAQs
Mari Winsor Slimming Pilates™ Deluxe Upgrade FAQs
General FAQs
- When will my order ship?
- How can I check the status of my order?
- How is my order being shipped to me?
- What is your return policy?
- What if I receive a defective or damaged item?
- What is Express Shipping?
- What is Priority Upgrade?
- Do you currently ship orders outside of the US?
- Are there any additional charges for orders shipped outside of the contiguous US?
- I did not get an order confirmation email. Now what?
- How do I add WinsorSlim™ to my email address book?
- Can I pay with a check or money order?
- Do you accept e-Checks?
- How do I contact the Customer Service Team?
Mari Winsor Slimming Pilates FAQ's
A: What makes Mari Winsor Slimming Pilates ™ so superior to every other fitness program you’ve tried? It’s her all new one of a kind, Pilates tool The Accelerator - a unique combination of a weighted bar, resistance cord, hand weights and door attachment all in one. It's a complete home gym with 7 different configurations that allow you to do more than 200 unique total-body sculpting exercises all in one compact, portable design.
Q: What is included with The Mari Winsor Slimming Pilates™ kit?
A:
Q: How much does The Mari Winsor Slimming Pilates™ System cost?
A: The Mari Winsor Slimming Pilates™ System can be yours for just two easy payments of $29.95 (+ $14.95 s&h).
Q: What is Mari's Training Technique?
A: Mari developed a breakthrough training technique, unparalleled in fitness that she calls Seamless Transitioning. This remarkable technique allows you to move quickly and effortlessly from one exercise to the next, raising your heart rate for a fat burning cardio workout. The dynamic combination of The Accelerator and Seamless Transitioning Technique is the reason you get your total-body sculpting and toning, fat-burning cardio, and abs workout all at the same time! When compared, you'll see Traditional Resistance Training helps in overall muscle toning but limits your caloric burn and Cardio workouts alone burn calories, but aren’t as effective for sculpting and toning. But the dynamic combination of The Accelerator and Mari's Seamless Transitioning Technique allows you to move quickly and effortlessly from one exercise to the next, raising your heart rate for fat burning cardio, total-body sculpting and toning and abs workout all at the same time.
The Mari Winsor Web Club FAQs
Q: I forgot my password to The Mari Winsor Web Club, what do I do?
A: The Clubhouse login page offers online password retrieval. Your password will be emailed to you.
Q: I am having problems logging into The Mari Winsor Web Club, what do I do?
A: Please feel free to contact customer service for assistance with logging on: CustomerService@WinsorSlim.com
Q: How do I cancel my Mari Winsor Web Club membership?
A: You may call customer service at 1-800-350-5409 (9:00 AM to 6:00 PM ET Sunday-Friday) and we will be happy to assist you.
LIFEMAX FORMULA® FAQs
Q: What are the LIFEMAX FORMULA® Vitamins?
A: The LIFEMAX FORMULA® vitamins are an all natural, energy enhancing supplement. They are designed so that you can maximize your workout.
Q: What are the ingredients in the LIFEMAX FORMULA® Vitamins?
A: Click here for the full list of ingredients: LIFEMAX FORMULA Vitamin Ingredients [PDF]
Q: How can I sign up for the LIFEMAX FORMULA® Vitamins subscription?
A: You may call customer service at 1-800-350-5409 (9:00 AM to 6:00 PM ET Sunday-Friday) and we will be happy to sign you up.
Q: How much does the LIFEMAX Formula® Vitamins subscription cost?
A: The LIFEMAX Formula® Vitamins are just $29.90 (+6.95 S&H) and handling for each two month supply.
Q: How do I cancel my LIFEMAX Formula® Vitamins subscription?
A: There is no minimum number of shipments to buy and you may cancel at any time. Please feel free to contact customer service at CustomerService@WinsorSlim.com for assistance.
Mari Winsor Slimming Pilates™ DVD Club FAQs
Mari Winsor Slimming Pilates™ Deluxe Upgrade FAQs
Q: What is The Mari Winsor Slimming Pilates™ Deluxe Upgrade?
A: The Mari Winsor Slimming Pilates™ Deluxe Upgrade is a great way to take your body sculpting to the next level. Included in the kit are two more great workouts and the exclusive weights designed to get ultimate results in minimum time: RAPID RESULTS Pilates DVD – RAPID RESULTS Pilates features two 20-minute workouts: On the Go Pilates and BootCamp Express: - On the Go Pilates is an explosive Pilate’s routine that sculpts muscles and raises your heart rate to help you burn calories faster, quickly and effectively. - BootCamp Express gives you fast full-body strength training and cardiovascular Pilates practice designed to melt away fat, quickly. – 40 minutes Power PILATES DVD – In Power PILATES, Mari guides you through a powerful, body-sculpting 55-minute workout that’s perfect for every skill level and features modified positioning for beginners. Unroll your mat, take off your shoes and treat your body to a total transformation. – 55 minutes Set of Four Accelerator Weights - Add these four 1-pound add-on weights to the Accelerator™ to increase the intensity and results of every Accelerator™ move. With the Add-on Weights, The Accelerator will sculpt and tone a long, lean, Pilates body even faster!
Q: How much does The Mari Winsor Slimming Pilates™ Deluxe Upgrade cost?
A: It is only $29.90 (+ $6.95 s&h)
Q: How can I order The Mari Winsor Slimming Pilates™ Deluxe Upgrade?
A: Call customer service at 1-800-350-5409 (9:00 AM to 6:00 PM ET Sunday-Friday) and we will be happy to assist you.
General FAQ's
A: We try to ship all orders within five to seven business days from the day the order was placed.
Q: How can I check the status of my order?
A: If you supplied an email address at the time you ordered, we will send you an Order Confirmation email confirming the items, pricing, and shipping address. Your order should ship within five to seven business days after you receive your order confirmation email and can usually expect arrival within two to four weeks. When your order ships we will send you a Shipment Confirmation email with a tracking number that you may use at www.fedex.com to track your package. If you did not supply an email address or have not received a Shipment Confirmation email, please feel free to contact customer service at CustomerService@WinsorSlim.com for your order and tracking information.
Q: How is my order being shipped to me?
A: We use different ship methods depending on the products you ordered and the destination of the shipment. We primarily use Fed Ex Home Delivery and First Class US mail. All orders going to Canada ship via Canada Post, and may take an additional 7 business days to be received. If you provided us with an email address, we will send you a shipment confirmation email detailing the shipment method and tracking information (when available).
Q: What is your return policy?
A: If you are not completely satisfied with your purchase you may return the item within 30 days and receive a refund. Original shipping and handling charges are non-refundable. Please review the back of your packing slip, or contact Customer Service for details.
Q: What if I receive a defective or damaged item?
A: Please feel free to contact our customer service department at CustomService@WinsorSlim.com. They will be happy to assist you.
A: Express Shipping means that you will be able to start working out with The Accelerator™ in just 7-10 business days after you place your order because we use expedited shipping services to get your order to you even faster. Normally it can take up to four to six weeks to deliver the product to you, but with the free upgrade to Express Shipping, the waiting is over!
A: By choosing to pay in one easy payment (instead of two monthly payments), you will automatically be placed in the high priority queue for shipping and you will first in line to ship. Customers choosing PRIORITY UPGRADE for their orders make one payment of $59.90 (+ $14.95 s&h) instead of two payments of $29.95 (+ $14.95 s&h).
Q: Do you currently ship orders outside of the US?
A: We currently ship to US, Canada and US Territories only. Please allow an additional 7 business days for these shipments.
Q: Are there any additional charges for orders shipped outside of the contiguous US?
A: Please be advised that all customers outside the US must add $5.95 to the cost of S&H for each item ordered, and generally add an additional 7 business days to the standard transit time. In addition, Canadian orders must add 7% GST.
Q: I did not get an order confirmation email. Now what?
A: Please check your spam folder. If you use Spam Blocking software please be sure to allow messages from "WinsorSlim.com" to receive your shipment confirmation email. Also see instructions below for adding WinsorSlim.com to your address book.
Q: How do I add WinsorSlim™ to my email address book?
A: Adding WinsorSlim.com™ to your email address book depends on which type of email server you use. Click here for more information: How to add WinsorSlim.com to your address book [PDF].
Q: Can I pay with a check or money order?
A: We do accept checks and money order as payment. To receive your order quickly, you may order with the convenience of e-Check. Just call 800-984-5196 to order with e-check. Or you can send a Check or Money Order for $74.85 total - That is $59.90 for The Accelerator™ and $14.95 shipping and handling to: Winsor Slim™ Orders Please allow 4-6 weeks for delivery of your order, if you pay by check or money order.
PO BOX 856
Dover, DE 19903-0856
A: Paying by e-Check offers the security and convenience of paying by check, with the speed and security of paying with credit card. Contact our ordering department at 1-800-984-5196 to place your fast, easy, and secure e-Check order. Note – this phone number is for placing orders only.
Q: How do I contact the Customer Service Team?
A: If you have any questions or concerns about your order or to update your information, please contact Customer Service at: Email: CustomerService@WinsorSlim.com Phone: 1-800-350-5409 (9:00 AM to 6:00 PM Eastern Time Sunday-Friday. Customer Service is closed on Holidays) Write to: Winsor Slim™ Customer Service
PO Box 3556
Boulder, CO 80307-3556
Get ready to learn Pilates from Mari Winsor! Mari introduced the world to Pilates with her popular Winsor Pilates system. Now Mari's new Slimming Pilates package includes everything you'll need to get the most out of your Pilates workouts, including the Pilates Accelerator, which offers all of the benefits of an expensive machines for a fraction of the price.
